Technical Support Executive

We are looking for a motivated and technically inclined Technical Support Executive to join our team. The candidate will be responsible for providing technical assistance to customers, troubleshooting technical issues, resolving software and hardware problems, and ensuring smooth system operations. Freshers with basic technical knowledge and good communication skills are welcome to apply.

Key Responsibilities

• Provide technical support to customers through phone calls, emails, chat, and remote assistance.
• Identify, troubleshoot, and resolve basic hardware, software, and network\-related issues.
• Assist customers with software installation, configuration, and application\-related queries.
• Diagnose technical problems and provide appropriate solutions within the defined timeframe.
• Log, track, and update support tickets using the company's ticketing system.
• Escalate complex technical issues to the appropriate technical team.
• Guide customers through troubleshooting steps in a clear and professional manner.
• Maintain documentation of technical issues, solutions, and customer interactions.
• Coordinate with internal teams to ensure timely issue resolution.
• Monitor recurring issues and assist in identifying potential improvements.
• Follow company policies, technical procedures, and service\-level agreements (SLAs).

Required Skills

• Basic knowledge of computer hardware, software, and operating systems.
• Understanding of Windows operating systems and common application issues.
• Basic knowledge of networking concepts such as IP addresses, DNS, and connectivity troubleshooting.
• Good verbal and written communication skills.
• Strong analytical and problem\-solving abilities.
• Ability to explain technical concepts in simple language.
• Good customer service skills and a willingness to learn.
• Ability to work independently and collaboratively within a team.

Eligibility Criteria

• Experience: 0–1 year in technical support or IT support.
• Freshers with relevant technical knowledge are encouraged to apply.
• Graduation or diploma in IT, Computer Science, or a related field is preferred.
• Basic troubleshooting knowledge and a positive learning attitude are essential.

Preferred Skills

• Familiarity with remote desktop and troubleshooting tools.
• Basic knowledge of LAN, WAN, VPN, and Wi\-Fi connectivity.
• Understanding of ticketing systems and helpdesk operations.
• Knowledge of Microsoft Office and common business applications.

Key Performance Indicators (KPIs)

• Average ticket resolution time.
• First\-contact resolution rate.
• Number of tickets resolved within SLA.
• Customer satisfaction score.
• Accuracy of technical documentation.
• Quality and efficiency of technical support.

Pay: ₹10,000\.00 \- ₹20,000\.00 per month

Benefits

• Paid time off

Work Location: In person