Sapphire Software Solution seeks a Technical Support Executive for its Ahmedabad office, welcoming freshers. The role involves providing remote and onsite technical assistance for client products, encompassing installation, user training, service, configuration, and first-line application support. Key duties include investigating customer escalations, troubleshooting software issues, and developing and applying tailored testing processes for new and existing products to meet client demands. You will collaborate with internal teams such as developers and product managers to clarify system requirements, conduct product testing, and identify any deficiencies. A candidate should possess knowledge or experience with testing methodologies and tools, demonstrate strong communication abilities, and show a keen willingness to learn and adapt in a dynamic support environment.