Technical Support Executive

Company Name: Velvu Technologies Pvt Ltd.

Location: Bindayaka, sirsi road, Jaipur

• *Contact: Sakshi Tak, 9257060457, Hr@velvu.in**

Roles \& Responsibilities

 Provide technical support for CCTV cameras, DVR/NVR systems, and accessories

 Diagnose and resolve hardware and software issues

 Assist customers with installation and configuration

 Configure IP cameras and NVR systems

 Troubleshoot LAN/WAN connectivity issues

 Handle technical queries from customers, dealers, and distributors

 Provide remote troubleshooting via phone, email, or remote tools

 Maintain service records and support tickets

Requirements

 Basic networking knowledge (IP address, routers, LAN)

 Understanding of computer hardware and operating systems

 Troubleshooting and problem\-solving skills

 Good communication and customer support skills

• *Experience: 1– 5 years**

Qualification: B. Tech., Diploma / Degree in Electronics, IT, or Computer Science

Job Type: Full\-time

Pay: ₹18,000\.00 \- ₹28,000\.00 per month

Benefits

• Provident Fund

Work Location: In person