Key Responsibilities
Manage customer escalations and ensure smooth ticket flow management.
Monitor and ensure timely issue resolution within defined SLA timelines.
Lead and guide the technical support team handling projector\-related issues and service requests.
Coordinate troubleshooting, diagnostics, and resolution support for hardware and software concerns.
Allocate tasks effectively among team members based on priority and workload.
Collaborate with internal departments for spare parts, service updates, and customer communication.
Conduct regular team briefings and provide technical guidance when required.
Ensure high customer satisfaction through effective support and timely follow\-ups.
Preferred Candidate ProfileExperience in technical support/service operations, preferably in electronics or projectors.
Good understanding of SLA management and ticketing systems.
Excellent communication and coordination abilities.
Ability to work under pressure and manage multiple priorities efficiently.
Fluency in hindi and English is a must
Pay: ₹18,000\.00 \- ₹25,000\.00 per month
Work Location: In person