In the Technical Support Executive role at Xtend Technologies pvt. ltd, you will deliver technical assistance to clients via phone, email, or chat channels. Your duties include diagnosing and identifying technical issues reported by customers and resolving them efficiently and promptly. You will also support customers with software installations and product demonstrations. Close coordination with the development and sales teams is necessary to address and solve problems; incidents that cannot be resolved through standard troubleshooting will be escalated to the product group. We prefer freshers with a Diploma, BCA, or MCA qualification who possess a solid understanding of computer system basics. Candidates must be customer-focused, attentive to detail, and have strong communication skills in English to ensure positive client interactions and effective problem resolution.