Technical Support Specialist

• *Job Summary**
• --------------

5\+ yrs of relevant Expertise in IBM App Connect Enterprise (ACE), IBM Sterling B2B Integrator (SI), and Boomi Integration Platform .

• Thorough understanding of integration architecture, message flows, data mapping, transformation logic, and enterprise integration patterns.
• Strong experience in IBM ACE production support, monitoring, troubleshooting, and minor enhancements.
• Experience in environment upgrades, patching, deployment activities, and production support.
• Proficiency in basic Java, ESQL, SQL, XML, and XSLT and Knowledge of XML schema validation and XSLT\-based transformations.
• Familiarity with messaging and integration patterns such as:
• Publish/Subscribe
• Request/Response
• Event\-Driven Architecture
• Message Routing and Transformation
• REST/SOAP Web Services
• Experience with SSL/TLS certificate management, keystore/truststore configuration, and security troubleshooting

• *Key Responsibilities**
• -----------------------

• Strong hands\-on experience supporting Boomi AtomSphere in production environments.
• Experience with Boomi Corporate iPaaS and Boomi OCADO iPaaS monitoring, support, and troubleshooting.
• Good understanding of Boomi processes, connectors, APIs, Atom Management, deployments, scheduling, and process reporting.
• Should have knowledge on Azure cloud fundamentals and should be able to support.
• Experience in incident management, problem management, RCA, and production support within SLA\-driven environments.
• Ability to analyse logs, troubleshoot integration failures, and resolve API/data flow issues.
• Working knowledge of Microsoft Azure services including AKS, Storage, Key Vault, and Azure Monitor.
• Hands\-on experience with Terraform (Infrastructure as Code), including module management, deployments, and environment support.
• Experience using Azure DevOps for deployment and release support.
• Knowledge of REST/SOAP APIs, JSON, XML, and integration support best practices.
• Strong communication and stakeholder management skills.
• Knowledge of ITIL processes (Incident, Problem, Change Management).

• *Skill Requirements**
• ---------------------

• Hands\-on experience with IBM Sterling B2B Integrator (SI) administration, development, and support.
• Strong knowledge of EDI standards including X12, EDIFACT, XML, CSV, Flat Files, and trading partner implementations.
• Expertise in data mapping, transformation, validation, and transaction monitoring.
• Experience in Trading Partner onboarding/offboarding, partner communication setup, and support.
• AS2, SFTP, MQ, MFT, SMTP communication protocols.
• SSL/TLS certificates, keystore/truststore management.
• Network troubleshooting (firewalls, DNS, ports, connectivity issues).
• Business process development and support.

Support \& Operations

• Understanding of cloud and on\-premises infrastructure support.
• Experience in business process development, support, and maintenance.
• Strong incident management, problem management, and root cause analysis skills.
• Flexible to provide production support and implement minor code/configuration changes.
• Ability to provide 24x7 On\-Call Support for critical production issues and participate in bridge/conference calls as per SLA requirements.
• Experience with release management, deployment support, environment health checks, and operational monitoring

• *Must Have Skill**
• ------------------

IBM Sterling B2B Integrator,Boomi

• *Good to Have Skill**
• ---------------------

Boomi API Management

• *Other Requirements**
• ---------------------

• Experience in Retail, Supply Chain, eCommerce or OCADO environments.
• Exposure to Boomi API Management.
• Experience with Log Analytics, Application Insights, Splunk, or similar monitoring tools.
• Understanding of Agile and DevOps ways of working.
• Boomi, IBM Ace Certification
• Basic understanding of IBM MQ including queue managers, queues, channels, clustering, and troubleshooting.
• Experience with map editor for sterling integration in developing maps.