Job Description

*Job Title: Telecaller Support at KOTA (On Site)**

*Full\-Time \| Kota, Rajasthan**

*Experience: Minimum 1 Year**

*Industry: Education / EdTech / E\-Learning**

*About the Role:**

We are seeking a proactive and communicative Telecaller for cross functional Operations Support to assist our Operations \& HR team in coordinating with tutor candidates, parents, and internal stakeholders. This role will play a key part in ensuring seamless post\-selection processes, managing parent queries, and maintaining consistent follow\-ups to drive operational efficiency at Tutrain.

*Key Responsibilities:**

Lead Calling: Contact assigned leads and assess their learning requirements.
Demo Booking: Schedule demo classes with interested students/parents.
Tutor Coordination: Connect with tutors and arrange suitable demo timings.
Demo Scheduling: Ensure smooth scheduling and confirmation of demo sessions.
Follow\-Up: Collect feedback from parents/students after demos.
Lead Conversion: Convert demo attendees into enrolled students.
Relationship Management: Maintain regular communication with parents and tutors.
CRM Updates: Record call outcomes, feedback, and lead status accurately.
Query Resolution: Address parent and student concerns promptly.
Target Achievement: Meet daily/weekly calling, demo booking, and conversion targets.

*Key Requirements:**

Minimum qualification: 12th Pass; Bachelor’s degree preferred.
1\+ years of experience in customer support, telecalling, or operations (EdTech/Education preferred).
Fluent in both English and Hindi (spoken and written).
Strong interpersonal and communication skills.
Basic computer skills; familiarity with Google Sheets or CRM tools is a plus.
Ability to multitask, prioritize, and handle pressure with a positive attitude.