Tele Caller Executive - Morning & Evening Shift

• *Job Description**

• *About Navpath**

Navpath Maritime Academy is a respected IMU CET coaching institute in Kottayam, training aspiring Merchant Navy officers. We are growing steadily, with new batches launching in July 2026, and are building a team that can match that pace.

• *Job Role**

This is not a typical script\-reading telecaller role. We are looking for confident communicators who can take ownership of a lead from first call to confirmed admission. You will speak with parents and prospective students every day, build trust, answer real questions about a serious career choice, and convert genuine interest into enrollments.

You will also help us understand which leads are converting and which are not, so the team can adjust messaging and campaigns intelligently.

Morning Shift: 9 am \- 5 pm (Full Time)

Evening Shift: 5 pm \- 11 pm (Part Time)

• *What You'll Do Day\-to\-Day**

• Call prospective students and parents from our daily lead list. Follow up consistently until they decide, one way or the other.
• Handle inbound calls and WhatsApp enquiries warmly and professionally.
• Counsel families on courses, fees, scholarship test, and the admission process. Handle objections calmly.
• Schedule and confirm campus visits, scholarship tests, and demo classes.
• Maintain a clean, up\-to\-date lead record — every call logged, every status updated, no lead going cold.
• Spot patterns in your conversations — which messages land, which objections repeat, which lead sources convert. Share these insights with the marketing team weekly.
• Support WhatsApp broadcasts and basic marketing activities when the team needs an extra pair of hands.

• *Who We're Looking For**

• Fluent Malayalam and confident working English. You will speak to families across Kerala — clarity matters more than accent.
• Graduate preferred. Plus Two with a strong skill profile and proven communication ability also welcome.
• 1\-3 years in telecalling, sales, admissions counselling, EdTech, or BPO is preferred. Strong freshers who can demonstrate real communication skill are also encouraged to apply.
• Comfortable with target\-driven environments. Patient with parents, persuasive with students.
• Hands\-on with smartphone, WhatsApp, Excel or Google Sheets, and basic CRM tools.
• Honest, disciplined, ethical. We build relationships with families that last years — your conduct represents us.
• Willing to learn the maritime industry basics on the job, so you can speak credibly with serious aspirants.

• *Skills That Will Help You Stand Out**

Candidates bringing any of these will be considered for broader responsibilities:

• Prior education or coaching institute experience
• Graphic design (Canva, Photoshop, Illustrator)
• Social media handling (Instagram, Facebook, reels)
• Content writing in Malayalam or English
• Basic video editing (CapCut, InShot)
• Working knowledge of any CRM or lead management tool

• *Shifts Available**

• Day Shift: 9 AM – 5 PM (8 hours)
• Evening Shift: 5 PM – 11 PM (6 hours)

• Pay structures differ between the two shifts to reflect the hours. Please clearly state your preferred shift in your application.*

• *What We Offer**

• Pay as per industry standards, based on shift, experience, and skill set.
• A well\-equipped, professional office at our Kottayam campus.
• Structured onboarding and training on our courses, audience, and conversion approach.
• Real responsibility from week one. As we grow, strong performers grow with us.
• A respectful, ethical work culture. We treat families well, and we treat our team the same way.

• *How to Apply**

Email your CV to hr@navpathacademy.com or WhatsApp it to \+91 9400587885\.

In your message, please include

• Your current location (to confirm commuting feasibility)
• Preferred shift (Day or Evening)
• Any additional skills you bring (design, social media, video, content)
• A brief note (3\-4 lines) on why you think you'd be a good fit

• Walk\-in interviews welcome, Monday to Saturday, 10 AM – 4 PM, at our Kottayam campus. Please carry an updated CV and a recent photograph.*

Job Type: Full\-time, Permanent

Pay: As per industry standards

Schedule: Day shift or Evening shift

Work Location: In person — Kottayam, Kerala

Application deadline: Open until positions are filled

Job Types: Full\-time, Part\-time, Permanent

Pay: From ₹15,000\.00 per month

Language

• Malayalam \& English (Required)

Location

• Kottayam, Kerala (Required)

Shift availability

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person