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Job Description – Customer Support Executive (BPO Voice Process)

Position: Customer Support Executive (Voice Process)

Experience: 0–3 Years (Freshers Welcome)

Job Type: Full\-time

Location: iPlanetsoft Global Solutions, 9th Floor, Vaishnavi Cynosure, Gachibowli, Hyderabad

Interview Type: Walk\-in

Interview Time: 10:00 AM

Joining: Immediate

Job Summary

We are looking for enthusiastic and customer\-focused individuals to join our team as Customer Support Executives. Freshers and experienced candidates (0–3 years) are welcome. The ideal candidate should have excellent communication skills in English and Hindi and a passion for delivering exceptional customer service.

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Resolve customer queries and provide accurate information.

Maintain a positive and customer\-centric approach during interactions.

Record customer details and update CRM/system accurately.

Escalate complex issues to the concerned team when required.

Meet quality, productivity, and customer satisfaction (CSAT) targets.

Follow company policies and standard operating procedures.

Eligibility

Freshers and candidates with up to 3 years of experience.

Excellent communication skills in English and Hindi.

Strong problem\-solving and interpersonal skills.

Basic computer knowledge.

Willingness to work in a fast\-paced BPO environment.

Benefits

Best\-in\-industry salary.

Immediate joining opportunity.

Career growth and learning opportunities.

Friendly and professional work environment.

Walk\-In Details

Location: iPlanetsoft Global Solutions, 9th Floor, Vaishnavi Cynosure, Gachibowli, Hyderabad

Interview Time: 10:00 AM

Contact: 9505156358 / 9000920505

Pay: ₹17,000\.00 \- ₹20,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person