Tellecaller

Requirements

• **Experience:** Prior experience in telecalling, telesales, or customer support (experience in the jewellery or luxury retail industry is a distinct advantage).
• **Communication:** Exceptional verbal communication and convincing skills. Fluency in regional languages (e.g., Hindi, Marathi, or English based on the location) .
• **Product Knowledge:** Basic understanding of gold purity, making charges, and jewellery trends.
• **Professional Demeanor:** A polite, patient, and highly trustworthy approach when handling luxury clients.
• **Technical Skills:** Proficiency with basic computer programs (Microsoft Excel, Google Sheets) and CRM platforms.

Key Performance Indicators (KPIs)

• Number of daily outbound calls made
• Showroom walk\-ins and appointments generated
• Lead\-to\-sales conversion rate