tellecaller

• *Telecaller Executive**

• *Job Summary**

We are seeking an enthusiastic and result\-oriented **Telecaller** to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, handling inbound inquiries, explaining products or services, generating leads, and maintaining positive customer relationships. The role requires excellent communication skills, a customer\-focused approach, and the ability to achieve sales and performance targets.

• *Key Responsibilities**

• Make outbound calls to prospective customers and explain products/services.
• Handle inbound customer inquiries professionally and efficiently.
• Generate and qualify leads for the sales team.
• Follow up with customers regarding inquiries, quotations, and sales opportunities.
• Maintain accurate records of customer interactions in the CRM system.
• Address customer concerns and provide appropriate solutions.
• Achieve daily, weekly, and monthly calling and conversion targets.
• Build and maintain strong relationships with customers.
• Collect customer feedback and report market insights to management.
• Ensure high levels of customer satisfaction and service quality.

• *Required Qualifications**

• Minimum **Intermediate / Any Graduate**.
• 0\-3 years of experience in telecalling, telesales, customer support, or a related field.
• Freshers with excellent communication skills are welcome to apply.
• Proficiency in MS Office and basic computer applications.

• *Required Skills**

• Excellent verbal communication skills.
• Strong persuasion and negotiation abilities.
• Active listening and problem\-solving skills.
• Customer\-focused attitude.
• Ability to work under targets and deadlines.
• Good organizational and time\-management skills.
• Knowledge of CRM tools is an added advantage.
• Fluency in English and local language(s).

• *Key Performance Indicators (KPIs)**

• Number of calls made per day.
• Lead generation rate.
• Customer conversion rate.
• Follow\-up effectiveness.
• Customer satisfaction score.
• Achievement of monthly targets.

• *Salary \& Benefits**

• Competitive salary package.
• Performance\-based incentives.
• Career growth opportunities.
• Training and skill development programs.
• Paid leave and other company benefits as applicable.

• *How to Apply:**

• *Interested candidates are encouraged to send their resumes to venkataashok.hr@ytmsindia.com or contact at 8688400273\. Please include "Job Role" in the subject line.**

Pay: From ₹15,000\.00 per month

Benefits

• Cell phone reimbursement
• Provident Fund

Work Location: In person