Time Service Delivery Expert

### **Summary**

\#LI\-Hybrid

Location: Hyderabad, India

This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible.

The purpose of this role is to provide second level expert services for employees, managers and People \& Organization Services community in the area of Time Services processes and act as a subject matter expert for these services.

In addition, the role coordinates with global service centers the implementation and execution of end\-to\-end Time Services policies, programs and regulatory requirements within day\-to\-day People \& Organization Services operations and provides support on Time \& Attendance tool.

### **About the Role**

• *Key Responsibilities**

• Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations.
• Act as a second‑level subject matter expert for Time Services processes, policies, and data‑related topics.
• Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards.
• Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts.
• Prepare and validate payroll inputs in line with payroll calendars, controls, and audit requirements.
• Produce regular and ad‑hoc reports to support payroll, compliance, and business needs, highlighting exceptions and risks.
• Support system enhancements, projects, and stakeholder training to continuously improve Time Services delivery and user experience.

• *Essential Requirements**

• 2\-5 years of hands‑on experience in Time Services or Time and Attendance operations using a dedicated time solution platform.
• 2\-5 years of experience in Human Resources Services either in Payroll‑Time operations, or Human Resources technology within a complex organization.
• Strong working knowledge of time and attendance processes, payroll inputs, controls, and compliance requirements.
• Proven ability to work with time and attendance systems and enterprise platforms such as Workday, SAP, UKG, Workforce Software is advantage.
• Demonstrated attention to detail, sound judgment, and ability to manage sensitive data with the highest level of confidentiality.
• Advanced proficiency in Microsoft Office, particularly Excel, with strong analytical and reporting skills.

• *Desirable Requirements**

• Experience supporting transformation initiatives, system transitions, or global projects in Time and Attendance services.
• Additional language skills apart from English is a plus.

• *Commitment to Diversity and Inclusion**

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

• *Accessibility and accommodation**

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

• *Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture

• *Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally.

Read our handbook (PDF 30 MB)

Division

People \& Organization

Business Unit

Human Resources

Location

India

Site

Hyderabad (Office)

Company / Legal Entity

IN10 (FCRS \= IN010\) Novartis Healthcare Private Limited

Functional Area

Human Resources

Job Type

Full time

Employment Type

Regular

Shift Work

No

### **Accessibility and accommodation**

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.