TL, BPO, HR EXCUTIVE

• **BPO Executive**: The frontline worker (like a call center agent) who directly handles customer calls, chats, or emails. They are responsible for resolving client issues and meeting specific daily targets (like handling time and customer satisfaction).
• **HR Executive**: The human resources professional who manages the employee lifecycle. In a BPO, they handle recruitment, staff onboarding, attendance tracking, payroll, and employee grievance resolution.
• **Team Leader (TL)**: The manager who directly supervises a group of BPO executives. They are responsible for training agents, monitoring call quality, coaching for performance, and ensuring the team meets its overall operational goals.

\*

Pay: ₹25,000\.00 \- ₹28,000\.00 per month

Work Location: In person