Maruti Suzuki (Popular Vehicles & Services) seeks a passionate and dynamic Trainer for its Customer Relationship Center (CRC). The role involves the full-cycle development of Customer Relationship Executives (CREs), from onboarding and induction to ongoing coaching and skills enhancement. You will design and deliver training programs covering processes, products, soft skills, and customer service excellence to ensure high interaction standards and compliance. Responsibilities include assessing training effectiveness through evaluations and performance audits, preparing training materials and SOPs, and conducting refresher sessions based on quality insights. You will also support Team Leaders and Operations in improving team performance. The ideal candidate will be committed to fostering a high-performing customer service team.