Training & Process Executive

• *Job Title:** Training \& Process Executive (Sales \& Customer Care)
• *Location:** Swargate, Pune
• *Job Type:** Full\-Time
• *Working Days:** 6 Days a Week
• *Working Hours:** 10:00 AM – 7:00 PM

• *About Provilac**

Provilac is a fast\-growing premium dairy brand committed to delivering fresh, high\-quality dairy products directly from farms to customers. We focus on building strong teams and delivering an excellent customer experience.

• *Job Summary**

We are looking for a Training \& Process Executive who will be responsible for conducting product and process training for Sales \& Marketing and Customer Care teams. The role involves training new joiners as well as upskilling existing employees to ensure consistent performance and service quality.

• *Key Responsibilities**

• *Training \& Development:**

• Conduct product and process training sessions for new joiners.
• Provide ongoing training and refresher sessions for existing employees.
• Train Sales \& Marketing and Customer Care teams on communication, product knowledge, and processes.
• Design and update training materials, SOPs, and modules.

• *Process Management:**

• Ensure all teams follow defined processes and guidelines.
• Identify gaps in understanding and improve training effectiveness.
• Work closely with team leaders to align training with business needs.

• *Performance Improvement:**

• Monitor employee performance post\-training and provide feedback.
• Conduct assessments, mock calls, and practical sessions.
• Support teams in improving customer handling and sales communication.

• *Coordination \& Reporting:**

• Maintain training records, attendance, and performance reports.
• Coordinate with HR and department heads for training schedules.
• Share regular updates on training effectiveness and improvements.

• *Required Skills**

• Strong communication and presentation skills.
• Experience in training, coaching, or mentoring teams.
• Good understanding of sales and customer service processes.
• Ability to simplify complex processes into easy training modules.
• Proficiency in MS Excel and basic reporting.

• *Qualification \& Experience**

• Graduate in any discipline.
• 1–3 years of experience in training, process, quality, or similar roles.
• Experience in sales or customer care training will be preferred.

• *Preferred Candidate Profile**

• Confident trainer with strong interpersonal skills.
• Ability to handle groups and engage participants effectively.
• Process\-oriented and detail\-focused.
• Proactive and adaptable in a fast\-paced environment.

• *What We Offer**

• Opportunity to work with a growing organization.
• Exposure to cross\-functional teams.
• Learning and development opportunities.
• Supportive and dynamic work environment.

Pay: Up to ₹30,498\.48 per month

Benefits

• Provident Fund

Work Location: In person