Trust Analyst (Security & Privacy)

At Navan, our mission is to power the in\-person connections that move people, ideas, and businesses forward. Trust is the foundation of that mission. As a Trust Analyst, you will be the bridge between our cutting\-edge security practices and our global customers. You will play a pivotal role in the sales cycle by providing transparency into our security and privacy posture, ensuring that our customers feel confident in how we protect their data.

You will be a subject matter expert on Navan's "Trust Center," leveraging AI\-driven tools to streamline security reviews and partnering closely with our Privacy and Sales teams to accelerate deal velocity while maintaining the highest standards of compliance.

• *What You'll Do**

• **Customer Security Advocacy:** Act as the primary point of contact for responding to complex security and privacy questionnaires from prospective and existing clients.
• **Contractual Excellence:** Review and redline security and privacy exhibits within customer contracts, ensuring Navan's commitments align with our internal controls and global regulations (GDPR, CCPA, etc.).
• **Trust Center Management:** Own and optimize our trust.navan.com portal (hosted on SafeBase). You will ensure all security documentation, certifications (SOC2, ISO), and sub\-processor lists are evergreen.
• **AI\-Driven Efficiency:** Utilize and train AI questionnaire assistance tools to automate repetitive inquiries, allowing the team to focus on high\-impact strategic reviews.
• **Cross\-Functional Collaboration:** Partner closely with the Privacy and Legal teams to stay ahead of regulatory changes and provide unified responses to sensitive data\-handling inquiries.
• **Sales Enablement:** Empower the Sales and Account Management teams by updating internal knowledge bases and the public\-facing website with the latest security and trust information.

• *What We're Looking For**

• **Experience:** 2–4 years of experience in Security Operations, IT Audit, Customer Trust, or a related GRC (Governance, Risk, and Compliance) role, preferably within a SaaS environment.
• **Technical Familiarity:** Understanding of security frameworks (SOC 2, ISO 27001, NIST) and privacy regulations (GDPR, CCPA).
• **Tooling Expertise:** Experience with Trust Center platforms (SafeBase or similar) and AI\-assisted questionnaire tools is a major plus.
• **Communication:** Exceptional written and verbal communication skills. You can translate "security\-speak" into clear, professional language for clients.
• **Detail Oriented:** You are meticulous with redlines and never let a detail slip through the cracks in a 200\-question security audit.
• **Builder Mindset:** You are excited to optimize workflows and find ways to make the "Trust" function a competitive advantage for Navan.