USI-Consulting-HC-IIO-Benefits Operations Specialist-Lead Sr. Associate

Human Capital – Benefits Operations Specialist

Our Human Capital team helps Deloitte client service teams support value creation through people's performance. We guide teams in reimagining work, the workforce, and the workplace across the enterprise, and help in transforming HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help provide insights and enable delivery to address questions such as: How do organizations access, develop, and motivate their workforce? What should the AI strategy be for the HR function? Do they have the right organization and culture to enable performance? Join our team to help make work better for humans and humans better at work.

• *Position Summary**

Level \- Lead Sr. Associate

As an experienced Associate at Deloitte Edge24, you will be responsible for individually delivering high quality work products within due timelines.

Provides specialized operational support for United States employee benefits programs within the HR Global Shared Operations (HR GSO). Acts as an operations specialist for U.S. benefits administration, supporting standard and complex inquiries, escalations, vendor coordination, case resolution, process execution, and continuous improvement initiatives. Ensures compliance with U.S. benefits regulations, accurate transaction processing, exceptional employee experience, and effective partnership with HR, vendors, payroll, and Benefits COE stakeholders. This role requires frequent flexibility to support U.S. business hours, including evening hours in India.

• *Work you'll do**

As a Benefits Operations Specialist on the Human Capital team, you will be responsible for…

• Resolving standard and complex employee, manager, human resources, and vendor benefits inquiries through case investigation, documentation, and escalation management.
• Reviewing, analyzing, and processing benefits transactions, including eligibility reviews and dependent verification, in accordance with established procedures and service levels.
• Supporting annual open enrollment, life\-event processing, employee communications, and coverage during benefits program changes.
• Coordinating with third\-party benefits vendors, payroll, human resources technology, and Benefits Centers of Excellence to resolve operational issues and benefits\-to\-payroll discrepancies.
• Maintaining case records, audit trails, process documentation, and knowledge articles; protecting confidential employee information; and monitoring service metrics, quality results, and recurring issues to inform process improvements.

• *The team**

Our Insights, Innovation \& Operate Offering is designed to enhance key aspects of our clients' businesses by leveraging cutting\-edge technology, data, and a blend of deep technical and human expertise. We innovate and deliver creative, industry\-specific solutions that streamline operations and accelerate speed\-to\-value.

• *Location: Hyderabad**

• *Shift Timings: Night Shifts**

This role requires working from the Hyderabad office five days per week.

• *Qualifications**

Required

• 4\+ years of experience in United States benefits administration, benefits operations, human resources shared services, human resources operations, or employee support functions supporting United States benefits programs.
• Bachelor’s degree or equivalent job\-related learning and experience.

Preferred

• Experience supporting United States employee benefits programs.
• Experience administering health and welfare plans, retirement plans, disability programs, and leave\-related benefits.
• Experience in a global shared services or outsourcing environment.
• Experience using Workday, benefits administration platforms, or case management systems.
• Experience using Microsoft Excel, Outlook, Word, and Teams.
• Experience with payroll\-benefits reconciliation, vendor management, reporting, process documentation, or operational process improvement.
• *Our purpose**

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

• *Our people and culture**

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

• *Professional development**

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state\-of\-the\-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

• *Benefits to help you thrive**

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

• *Recruiting tips**

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 367741