Voice / Non Voice Support International - Freshers

• *Roles \& Responsibilities for Menu team**

• *1\. Merchant Onboarding \& Menu Setup**

• Receive onboarding details from Sales/Onboarding Team
• Collect menu, pricing, modifiers, combo, allergy, and operational details
• Configure menus for POS, Website, Mobile App and Kiosk
• Set up categories, modifiers, add\-ons, combos, taxes, and availability

• *2\. Platform Verification \& Automation**

* Verify whether merchant already exists on

• Just Eat
• Uber Eats
• Deliveroo
• Other platforms
• Compare existing marketplace menu with merchant menu
• Proceed with automation/import process if menu structure is similar
• Validate and correct imported menu data

• *3\. Menu Optimization \& Visual Management**

• Organize menus for better customer experience
• Recommend upselling, combo offers, and featured items
• Coordinate with Design Team for:
• Item images
• Banner uploads
• Promotional visuals
• Weekly Facebook/Instagram posters

• *4\. POS \& Operational Configuration**

* Configure

• Printer/ KDS routing
• Delivery \& collection timings
• Service availability
• Ensure smooth operational workflow

• *5\. Menu Testing \& QA**

• Test pricing, Spelling, modifiers, taxes, combos, printers, and order flow
• Ensure no duplicate or missing items
• Verify menu accuracy before go\-live

• *6\. Merchant Coordination \& Approval**

• Coordinate with merchants throughout onboarding
• Follow up for pending details and approvals
• Share previews and complete required corrections before go\-live

• *7\. Go\-Live Support \& Order Monitoring**

• Monitor live online orders during working hour
• Check for:
• Delayed orders
• Long waiting orders
• Call merchants immediately if orders are pending for long time
• Coordinate with Support Team for quick issue resolution

• *8\. Email Marketing \& FB poster uploding weekly.**

• Coordinate weekly email promotions for merchants
• Support promotional campaigns and offer updates
• Ensure correct links, branding, and offer visibility

• *9\. Basic Technical \& Installation Knowledge**

* Maintain basic knowledge of

• POS setup
• Printer setup
• KDS setup
• Online ordering setup
• Basic troubleshooting
• Assist merchants remotely for basic operational support

• *10\. Internal Team Coordination**

Coordinate with

• Onboarding Team
• Design Team
• Marketing Team
• Technical Support Team
• Installation Team
• Accounts Team

• *Key Expectations**

• Fast onboarding \& go\-live
• Accurate menu setup
• Smooth order flow
• Quick issue resolution
• Strong merchant communication
• High operational accuracy
• High merchant satisfaction

Job Type: Full\-time

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Application Question(s)

• How much your English communication scale of 5?
• Are you interested to work with mid shifts ?

Work Location: In person