Voice Process Executive handles inbound/outbound customer calls to resolve queries, provide information, and ensure high customer satisfaction. Responsibilities include managing high call volumes, updating client records, and meeting performance metrics, requiring excellent communication and problem\-solving skills. Roles can be domestic or international
Customer Interaction: Handling inquiries, complaints, and service requests professionally via telephone.Call Handling: Managing both inbound (support/service) and outbound (sales/follow\-up) calls efficiently.Issue Resolution: Troubleshooting, solving customer issues, and escalating complex problems to seniors.Data Management: Updating customer details and call logs accurately in the database.Target Achievement: Meeting Key Performance Indicators (KPIs) such as average handling time, call quality, and customer satisfaction scores
Job Types: Full\-time, Fresher
Pay: ₹19,228\.25 \- ₹36,252\.55 per month
Work Location: In person