Voice Process Executive – Trucker Onboarding (English + Punjabi)

• *JOB DESCRIPTION**

• Voice Process Executive – Trucker Onboarding (English \+ Punjabi)*

• *Job Title**

Voice Process Executive – Trucker Onboarding (Outbound Calling)

• *Department**

Sales / Business Development

• *Employment Type**

Full\-time

• *Work Mode / Location**

\[On\-site / Remote – Location]

• *Shift**

\[US time\-zone aligned shift – to be confirmed]

• *Reports To**

\[Team Lead / Sales Manager]

• *Languages Required**

English (fluent) and Punjabi (fluent, spoken)

• *About the Role**

We are hiring Voice Process Executives to make outbound business calls to truckers and owner\-operators in the United States and onboard them onto our Loadboard platform. Since a large share of US truckers (roughly 70%) are Punjabi\-speaking, fluency in Punjabi alongside strong English is a key requirement. You will be the first point of contact for drivers, so clear communication, trust\-building and professionalism are essential.

• *Key Responsibilities**

• Make outbound calls to truckers, owner\-operators and small fleet owners to introduce our Loadboard and its benefits.
• Explain the platform, features, load availability and the onboarding process clearly in English or Punjabi, based on the driver's comfort.
• Guide truckers through registration and onboarding, and follow up until the account is activated.
• Handle questions and objections confidently and build long\-term relationships with drivers.
• Send professional follow\-up emails (introductions, onboarding steps, reminders, summaries) following proper email etiquette.
• Update call outcomes, notes and follow\-up dates accurately in the CRM / tracking sheets.
• Achieve daily and weekly targets for calls, connects and successful onboardings.
• Share driver feedback and market insights with the team to improve the product and outreach.

• *Required Skills \& Qualifications**

• Fluent spoken Punjabi and strong spoken English (a clear, neutral accent is preferred).
• Excellent written communication with a good command of business email etiquette.
• Prior experience in voice process, outbound calling, telesales or customer support (1–2 years preferred).
• Confident, polite and persuasive telephone manner with good listening skills.
• Basic computer skills: email, MS Excel / Google Sheets, and CRM tools.
• Ability to work in US\-time\-zone shifts and meet targets.
• Graduate or 12th pass with relevant experience (as per company policy).

• *Preferred (Good to Have)**

• Experience in US logistics, freight, trucking or the load board / dispatch industry.
• Knowledge of Hindi or Urdu, which helps with a wider driver base.
• Experience with dialers, VoIP tools and CRM software.
• Understanding of US time zones and basic trucking terms (MC/DOT number, dry van, reefer, flatbed, etc.).

• *Key Competencies**

• Communication and rapport\-building
• Persuasion and objection handling
• Patience and persistence on follow\-ups
• Target orientation and self\-discipline
• Professionalism, honesty and cultural sensitivity

• *Performance Metrics (KPIs)**

• Number of outbound calls and connected calls per day
• Number of truckers onboarded onto the Loadboard
• Follow\-up conversion rate and call quality score
• Email response quality and CRM data accuracy

• *Compensation \& Benefits**

• Performance incentives on every successful onboarding
• \[Shift allowance, transport / cab facility, PF, insurance – if applicable]
• Training on the Loadboard platform, US trucking basics and sales techniques

• *How to Apply**

Interested candidates can send their updated resume to with the subject line “Application – Voice Process (Punjabi)”. Shortlisted candidates will go through a voice assessment (English and Punjabi) and a short email\-writing test.

Pay: From ₹10,000\.00 per month

Benefits

• Commuter assistance
• Flexible schedule
• Paid sick time
• Work from home

Work Location: Hybrid remote in Haridwar, Uttarakhand 249411