Warehouse Operations Manager

• *KEY RESPONSIBILITIES**

• *Team leadership**

· Lead, train and supervise the operations team; assign daily tasks and set priorities.

· Monitor workload, output quality and deadlines; step in on escalations.

· Run short daily or weekly team check\-ins and report progress to VSTL management.

· Conduct performance reviews and support hiring and onboarding of new team members.

• *Order and inventory operations**

· Oversee the full order cycle: purchase orders (PO), proforma invoices (PI), commercial invoices and delivery.

· Supervise physical stock counts at warehouses and PO reconciliation reports (ordered vs. received quantities).

· Make sure CPUs, HDDs and other items are correctly described, graded (good/bad) and recorded.

· Keep inventory records and the CRM/ERP system (e.g., Zoho CRM) accurate and up to date.

• *Shipping and documentation**

· Review and approve packing lists, carton markings, invoices and export documents before dispatch.

· Coordinate with freight forwarders, couriers and warehouses on pickups, shipments and tracking.

· Ensure documents meet customs and destination\-country requirements (e.g., India, Hong Kong).

• *Customer and vendor coordination**

· Act as the escalation point for customer and vendor issues; resolve them quickly and professionally.

· Handle shortage and bad\-item claims: verify counts, prepare claim reports and follow up to settlement.

· Build good working relationships with key suppliers, buyers and logistics partners.

• *Reporting and process improvement**

· Prepare daily, weekly and monthly operations reports (orders, shipments, claims, pending issues).

· Create and maintain standard formats and SOPs for packing lists, reconciliation and claim reports.

· Find delays, errors and repeated issues, and put fixes in place.

· Ensure company data and documents are handled securely and confidentially.

• *QUALIFICATIONS AND SKILLS**

• *Required**

· Graduate in any discipline (commerce, business or supply chain preferred).

· 5\+ years in operations, logistics or trade back\-office work, including 2\+ years leading a team.

· Working knowledge of export/import documents: PI, commercial invoice, packing list, airway bill.

· Strong MS Excel skills (VLOOKUP/XLOOKUP, pivot tables, reconciliation sheets).

· Experience with a CRM or ERP system; Zoho CRM preferred.

· Clear written and spoken English for daily communication with Hong Kong and international partners.

• *Preferred**

· Experience in IT hardware or electronic components trading (CPUs, HDDs, memory, used/refurbished equipment).

· Basic knowledge of computer hardware and product identification.

· Familiarity with customs rules for India and Hong Kong shipments.

• *Personal qualities**

· Detail\-oriented, organized and able to handle many orders at once.

· Calm problem\-solver who follows issues through to closure.

· Leads by example; coaches and motivates the team.

· Honest and reliable with company stock, money and data.

• *PERFORMANCE MEASURES (KPIS)**

• *KPI**

• *What it measures**

• *On\-time dispatch**

Share of orders shipped by the committed date

• *Document accuracy**

Packing lists and invoices issued without errors or revisions

• *Reconciliation turnaround**

Time from warehouse count to final reconciliation report

• *Claim resolution**

Shortage/bad\-item claims raised and settled within target time

• *Issue response time**

Speed of replies to customer and vendor queries

• *Team performance**

Task completion, accuracy and staff retention

Pay: ₹35,000\.00 \- ₹60,000\.00 per month

Benefits

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person