Workforce Administration Specialist - APAC

Mumbai, IND

• Job Category: Human Resources
• Job Type: Full time
• Reqid: J0108970

IND \| Mumbai \| Unit 1401, 14th Floor, Tower 3, One International Center

Full time

J0108970

Iron Mountain is seeking a detail\-oriented Workforce Administration Specialist to join our Human Resources Operations team.

In this role, you’ll play a key part in safeguarding HR data integrity and managing the end\-to\-end employee lifecycle for our global workforce. You’ll have the opportunity to serve as a trusted HRIS guardian, resolving complex employee queries while partnering with technology teams to automate repetitive workflows. Here, your operational precision and analytical mindset will directly elevate the employee experience and ensure our people operations run smoothly every day.

What You’ll Do (Responsibilities) In this role, you will

• Employee Lifecycle Processing: Manage all employee lifecycle events including onboarding, transfers, promotions, and terminations accurately within established SLAs.
• HRIS \& Data Integrity Maintenance: Serve as the primary administrator for employee records across Workday and ServiceNow, conducting regular audits to ensure 100% data accuracy.
• Query Management \& Support: Resolve escalated Tier\-2 HR inquiries via ServiceNow while guiding employees and managers through HR self\-service tools and internal policies.
• Process Automation \& Reporting: Utilize script\-based automation and AI auditing tools to identify data anomalies and partner with HR Tech teams to map manual processes for automation.

What You’ll Bring (Skills \& Qualifications) The ideal candidate will have:

• 3\+ years of experience in HR workforce administration, HR operations, or shared services.
• Strong knowledge of enterprise HRIS platforms, specifically Workday and ServiceNow.
• Proven ability in HR data auditing, process mapping, and managing confidential employee records in compliance with regional labor laws.
• Demonstrated problem\-solving skills with a strong focus on data accuracy and continuous operational improvement.

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement

• *Requisition:** J0108970

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.