Zoho CRM Specialist

• *About Media NV**

Established in 2014, Media NV is a multinational company **headquartered in North America**, with offices in Ahmedabad and Chandigarh. We combine technology, creativity, and innovation to help businesses strengthen their digital presence and achieve growth. Our team works closely with international clients to deliver effective technology\-driven solutions.

• *Experience:** 4\+ Years
• *Job Type:** Contract Based / Full\-Time
• *Work Mode:** **Remote**

• *About the Role**

We are looking for an experienced **Zoho CRM Specialist** to manage, troubleshoot, and optimize our existing Zoho CRM environment. The ideal candidate should have strong hands\-on experience in CRM administration, customization, dashboards, reporting, workflow automation, and third\-party integrations.

This role involves direct collaboration with a North American team. Excellent English communication, stakeholder management, problem\-solving, and the ability to work independently are essential.

• *Key Responsibilities:**

• Review the existing Zoho CRM setup, identify gaps, and implement effective solutions.
• Build, maintain, and troubleshoot dashboards and reports for SDR and AE teams, ensuring accurate performance tracking and goal monitoring.
• Configure and optimize workflow automation, lead assignment, and sales pipeline management.
• Manage and troubleshoot integrations with RingCentral, Google Calendar, Zoho Sign, and other relevant applications.
• Investigate CRM issues, identify root causes, test changes, and validate solutions before implementation.
• Maintain data accuracy, workflow reliability, and consistency across CRM processes.
• Document CRM configurations, workflows, integrations, and technical changes.
• Communicate directly with North American stakeholders to understand requirements, provide updates, and recommend improvements.
• Take ownership of assigned issues from investigation through resolution and provide ongoing CRM support.

• *Requirements**

• 4\+ years of hands\-on experience in Zoho CRM administration, configuration, customization, or implementation.
• Strong understanding of CRM workflows, automation, dashboards, reporting, and sales pipeline management.
• Experience supporting sales teams and managing SDR/AE performance reporting.
• Practical experience with third\-party integrations; familiarity with RingCentral, Google Calendar, and Zoho Sign is preferred.
• Strong troubleshooting, analytical, and problem\-solving skills.
• Excellent spoken and written English, with the ability to communicate confidently with North American stakeholders.
• Strong stakeholder management, coordination, and expectation\-setting skills.
• Ability to work independently in a remote environment and manage tasks with minimal supervision.
• A proactive approach to testing solutions, maintaining documentation, and ensuring reliable CRM operations.

• *Preferred Candidates:**

• Knowledge of Zoho Deluge, custom functions, APIs, and webhooks.
• Familiarity with Zoho Analytics and advanced reporting.
• Experience supporting international sales teams.
• Ability to explain previous Zoho CRM projects and demonstrate relevant problem\-solving experience.

Pay: ₹30,000\.00 \- ₹60,000\.00 per month

Benefits

• Flexible schedule
• Work from home

Work Location: Remote