Admin Assistant

Job Description – Admin Executive

• *Company:** Too Personal Care Wellness Pvt. Ltd.
• *Department:** Administration \& Operations
• *Job Type:** Full\-Time

Job Overview

We are looking for a responsible and organised Admin Executive to manage order tracking, customer follow\-ups, review collection, and telecalling activities. The ideal candidate should have good communication skills, attention to detail, and the ability to coordinate with customers to ensure a smooth post\-purchase experience.

Key Responsibilities

• **Order Tracking:** Monitor customer orders, track delivery status, and coordinate with courier partners to ensure timely deliveries.
• **Customer Follow\-ups:** Contact customers to confirm order status, resolve delivery\-related queries, and provide necessary updates.
• **Review Tracking:** Follow up with customers after 7 days of product delivery to collect feedback and encourage them to share product reviews.
• **Client Coordination:** Handle incoming and outgoing customer calls and maintain professional communication with clients.
• **Telecalling:** Make outbound calls to customers for order confirmations, feedback collection, follow\-ups, and other operational requirements.
• **Issue Resolution:** Address customer concerns related to delayed orders, delivery issues, and product\-related feedback by coordinating with the concerned teams.
• **Data Management:** Maintain accurate records of orders, customer interactions, reviews, and follow\-up schedules.
• **Reporting:** Prepare daily reports on order status, pending follow\-ups, customer feedback, and review collections.

Required Skills \& Qualifications

• Good verbal communication skills and confidence in speaking with customers.
• Basic knowledge of MS Excel and Google Sheets.
• Strong follow\-up and coordination skills.
• Ability to manage multiple tasks and maintain organised records.
• Customer\-friendly attitude with a problem\-solving approach.
• Prior experience in administration, customer support, order management, or telecalling will be preferred.
• Freshers with good communication skills and a willingness to learn can also apply.

Ideal Candidate

Someone who is proactive, detail\-oriented, comfortable with telecalling, and capable of managing daily administrative and customer coordination activities efficiently.

Pay: ₹8,400\.00 \- ₹20,000\.00 per month

Work Location: In person