Associate Director | Salesforce | Coimbatore | Sales & Service

• *Associate Director \| Salesforce \| Coimbatore \| Sales \& Service**

• **Job requisition ID** : 116070

• **Location**: Ahmedabad

• **Entity**: Deloitte Touche Tohmatsu India LLP

• *The team**

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long\-term growth. Learn more about: Customer

• *Your work profile**

We are looking for an experienced Senior Manager – Salesforce to lead large\-scale Salesforce transformation programs, manage strategic client relationships, drive solution excellence, and contribute to business growth. The role requires a combination of deep Salesforce platform expertise, technology consulting leadership, program delivery management, and commercial acumen.

The candidate will work closely with senior client stakeholders, business leaders, enterprise architects, and internal practice leadership to define Salesforce transformation roadmaps, deliver complex enterprise solutions, develop high\-performing teams, and identify new business opportunities.

• *Key skills required:**

• Lead Salesforce strategy, discovery, and transformation roadmap development aligned with client business objectives.
• Oversee solution architecture and design across Salesforce clouds, including Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud, Manufacturing Cloud, and other relevant solutions.
• Evaluate and drive adoption of emerging Salesforce capabilities, including Agentforce, Data Cloud, and AI\-enabled business processes, where appropriate.
• Ensure solutions are scalable, secure, maintainable, and aligned with enterprise architecture and technology standards.
• Provide architectural oversight and guidance to architects, technical leads, and delivery teams across complex engagements.
• Lead large\-scale Salesforce implementation and transformation programs across multiple workstreams, business units, and geographies.
• Own program planning, delivery commitments, budgets, resource allocation, risk management, and dependency resolution.
• Drive business development through identification, qualification, and conversion of Salesforce consulting opportunities.
• Lead RFP/RFI responses, proposals, solution presentations, effort estimation, commercial modelling, and deal shaping.
• Identify opportunities for cross\-selling Salesforce capabilities, integration services, data platforms, AI, and managed services.
• Build compelling business cases and value propositions that demonstrate measurable business outcomes.
• Contribute to pipeline development, revenue growth, profitability, and strategic account expansion.
• Contribute to Salesforce practice strategy, go\-to\-market initiatives, industry solutions, and capability development.
• Build strategic partnerships and collaborate with Salesforce ecosystem stakeholders where appropriate.
• Support thought leadership, client workshops, industry forums, and executive\-level technology discussions.
• Lead and develop managers, architects, senior consultants, and multidisciplinary delivery teams.

• *Desired Qualifications:**

• 12\-16 years of experience in technology consulting, enterprise transformation, or application delivery, with significant Salesforce experience.
• Proven track record of leading complex Salesforce programs and managing senior client relationships.
• Strong understanding of Salesforce platform architecture, enterprise integration, data architecture, security, automation, and application lifecycle management.
• Experience across multiple Salesforce clouds, such as Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud, or Manufacturing Cloud.
• Knowledge of Salesforce Data Cloud, Agentforce, and AI\-enabled transformation opportunities is an advantage.
• Demonstrated experience in program governance, financial management, commercial oversight, and delivery risk management.
• Experience delivering enterprise transformation programs in industries such as financial services, banking, manufacturing, automotive, or other complex sectors.
• Experience in a global technology consulting or systems integration organization.