Back Office Executive

In this role, you will manage online computer bookings for courier and cargo shipments and assist customers over the phone with product\-related queries.

Key Responsibilities

\* Shipment \& Booking Management

\* Process online courier and cargo bookings accurately using our computer systems/portal.

\* Generate shipping labels, tracking numbers, and necessary dispatch documentation.

\* Verify package details, weight, dimensions, and destination information prior to confirming orders.

\* Customer Support \& Inquiry Resolution

\* Answer inbound phone calls promptly and professionally.

\* Provide accurate information regarding courier products, freight services, delivery timelines, and pricing.

\* Resolve customer queries, shipment delays, and tracking issues efficiently.

\* Administrative \& Coordination Support

\* Coordinate with field logistics, dispatch, and hub teams to ensure timely pick\-ups and deliveries.

\* Maintain up\-to\-date records of daily bookings, customer feedback, and query resolutions.

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Benefits

• Paid time off

Work Location: In person