NTT DATA North America is hiring a BPO Business Support Specialist for our Gurugram office. This full-time role provides critical operational and administrative support to ensure the smooth functioning of our BPO service delivery. You will assist in managing client accounts, processing transactions, maintaining databases, and generating reports for management review. The position requires handling complex business support queries, coordinating with internal teams to resolve issues, and ensuring compliance with defined processes and service agreements. Excellent organizational skills, proficiency with MS Office and business support tools, and the ability to work methodically in a process-driven environment are key. A background in business support within a BPO or IT services context is highly desirable.