Business Support Senior Analyst

NTT DATA North America is seeking a Business Support Senior Analyst for its Gurgaon, Haryana office in a full-time capacity supporting international BPO operations. This senior position involves providing analytical and operational support to enhance business efficiency, process optimization, and service delivery for global clients. Responsibilities include generating insightful reports, identifying trends and areas for improvement, coordinating with cross-functional teams, and assisting in project management initiatives. The analyst will work with data to drive decision-making, ensure compliance with service level agreements, and contribute to continuous improvement efforts. The role demands strong problem-solving skills, attention to detail, and experience in BPO or business support environments. Collaboration with international stakeholders is essential, as is the ability to manage multiple priorities in a deadline-driven setting. This position plays a critical role in maintaining high performance standards for North American and other global accounts.