BPO Customer Service Executive

Role Synopsis

The Customer Service Executive will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and ensuring a high standard of service delivery. The role requires strong communication skills and a customer\-focused approach to enhance overall customer satisfaction.

Role Responsibilities

\- Handling inbound calls and respond to mails

\- Resolve customer queries efficiently

\- Maintain records of interactions

\- Ensure high Customer satisfaction (CSAT) scores

\- Provide excellent customer service Desired

Candidate Profile

\- Strong understanding of service delivery

\- Good problem\-solving skills with the ability to resolve customer queries efficiently

\- Ability to meet call centre metrics such as quality, productivity, and turnaround time\- Willingness to work in rotational shifts (day shifts only)

\- Strong English communication skills with the ability to interact effectively with customers

.\- Willingness to learn and adapt in a fast\-paced environment Experience \&Educational Background

\-Experience in International call centre is an added advantage

\- Experience in voice, chat, or email support is preferred

Minimum qualification

HSC (Higher Secondary Certificate) or Graduate in any discipline

What Success Looks Like with us

\- Consistently meeting KPIs, SLAs, and quality benchmarks

\- Strengthening client confidence through reliable service delivery

\- Adapting quickly to feedback and contributing to process improvements

\- Collaborating effectively with team members to achieve shared goals

\- Growing into higher responsibilities and career advancement opportunities within the organizationBenefits

\- Health Insurance

\- 5 Day Work Week (Not fixed Saturday \- Sunday)

Why This Role Is a Good Opportunity

This role gives an opportunity to join a team that’s driven, collaborative, and actually fun to work with.

We keep things professional, but never boring — expect support, learning, and a positive work culture

Pay: ₹20,000\.00 \- ₹33,000\.00 per month

Work Location: In person