Aress Software & Education Technologies is hiring a Non-Voice Executive for chat and email support in their BPO team based in Maharashtra, India. This role involves providing customer service exclusively through digital channels, without phone calls. The executive will manage a high volume of inbound queries via live chat and email, requiring tech-savviness and problem-solving skills. Duties include identifying customer needs, troubleshooting issues using the internal database, documenting all interactions in the CRM system, and multitasking with two to three simultaneous chat windows while maintaining quick response times. The objective is to resolve queries efficiently and achieve high customer satisfaction. Ideal candidates are detail-oriented, proficient in written communication, and capable of working in a fast-paced BPO environment focused on non-voice support.
Aress Software & Education Technologies · MH, IN