BPO Non-Voice Process ( Data Processing & Backend)

Kiranm Innovation Labs Private Limited is recruiting a meticulous and technology-proficient Non-Voice Executive to enhance its expanding BPO operations in Maharashtra. This position serves as the principal customer liaison exclusively through written channels, specifically live chat and email. The core objective is to deliver exceptional, efficient solutions and sustain high customer satisfaction metrics without any telephone interaction. Daily tasks encompass managing a substantial influx of inbound inquiries, diagnosing customer needs, and resolving issues by leveraging internal knowledge bases. Precision in recording all customer engagements within the CRM platform is essential for continuity. A key competency is the ability to handle multiple concurrent chat conversations while upholding rapid response standards. The ideal candidate possesses strong technical aptitude, unwavering attention to detail, and excels in a fast-paced, multitasking environment focused on backend data processing and support.