Kiranm Innovation Labs Private Limited is looking for an Email and Chat Support Executive in Maharashtra, India, for our non-voice BPO operations. As a detail-oriented and tech-savvy professional, you will be the primary customer contact via chat and email, providing high-quality solutions and resolving queries efficiently to maintain satisfaction without phone calls. Key tasks include handling a high volume of inbound queries through live chat and email, identifying needs and troubleshooting using our internal database, documenting interactions clearly in the CRM for follow-up, and multitasking by managing 2–3 simultaneous chat windows with fast response times. The role requires proficiency in digital communication and a commitment to service excellence.