Centre Manager

\*Role Overview\*

We are looking for a Centre Manager – Customer Success Operations to manage the day\-to\-day operations of Zell Education's centre while ensuring a seamless student experience throughout their learning journey. The role will combine centre operations, customer success, administration, student coordination, MIS reporting, and cross\-functional execution to ensure smooth and efficient centre functioning.

\*Key Responsibilities\*

\* Manage end\-to\-end centre operations and ensure the smooth functioning of the office and student centre.

\* Own the student experience by coordinating student queries, issue resolution, follow\-ups, and operational support.

\* Work closely with Academics, Sales, Finance, and HR to ensure seamless student onboarding and journey management.

\* Maintain student data, centre MIS, trackers, attendance records, reports, and operational dashboards with accuracy.

\* Oversee front office, facilities, housekeeping, seating, security, and overall workplace management.

\* Coordinate with vendors and service providers for procurement, maintenance, and facility requirements.

\* Monitor student feedback and identify opportunities to improve customer satisfaction and centre experience.

\* Manage centre events, workshops, meetings, and other student engagement activities.

\* Supervise support staff and ensure high standards of service and operational excellence.

\* Share regular MIS and operational reports with leadership and ensure timely execution of key action items.

Pay: ₹1,000,000\.00 \- ₹1,200,000\.00 per year

Work Location: In person