Chat Support Executive

Here is the JD \- Agent Profile (Tier 1 Support)

1\. Experience: 2\+ years in customer support, dispatch, or logistics, with prior chat support experience strongly preferred.

2\. English Proficiency: B2 (Upper Intermediate) CEFR level or higher. Strong written communication is non\-negotiable given the SMS and chat\-based nature of the role.

3\. Tech Proficiency: Must be comfortable using multiple tools simultaneously, including Twilio Flex, Zendesk, Slack, Google Maps, and internal admin dashboards.

4\. Typing Speed: Minimum 50 WPM with high accuracy.

5\. Multitasking: Ability to manage three or more active chats simultaneously without loss of quality.

6\. Emotional Intelligence: Must be able to remain calm and de\-escalate tense situations involving frustrated customers or stressed drivers.

7\. Availability: Must be available to work evenings, weekends, and holidays.

Pay: ₹30,000\.00 \- ₹45,000\.00 per month

Benefits

• Commuter assistance
• Flexible schedule
• Food provided