Black Box requires a Client Support Specialist with a minimum of 5 years' overall experience, including at least 2 years as an L2 analyst in NMS event management and network fault monitoring. Required skills encompass knowledge of networking protocols, security, NMS discovery, topology mapping, alert threshold configuration, and integration with ticketing and alerting systems. You must be adept at high-availability setups, performance tuning, scripting for automation, and generating reports on uptime, bandwidth, faults, and SLAs. Key responsibilities involve administering the NMS platform—including device onboarding and polling configuration—and analyzing repeated network events for resolution.