Collection Team Leader

• *Key Responsibilities\-**

Manage and lead a team of 25–30 Collection Executives.

\- Monitor daily team performance and ensure collection targets are achieved.

\- Guide, coach, and motivate team members.

\- Handle escalated customer cases.

\- Track collection metrics and prepare reports.

\- Ensure compliance with company policies.

\- Conduct team briefings and reviews.

\- Coordinate with management to improve strategies.

• *Eligibility Criteria**

\- Minimum 1 year experience as Team Leader in Collections/BPO/Voice Process.

\- Experience handling 15–20 employees is mandatory.

\- Fluent Hindi required.

\- Malayalam, Tamil, Telugu, or Kannada is a plus.

\- Immediate joiners preferred.

• *Skills Required**

\- Leadership and team management.

\- Communication and negotiation.

\- Target\-oriented mindset.

\- Problem\-solving and decision making.

\- Basic computer knowledge and reporting skills.

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person