CRM Executive (Blended Process)

• *Job Title: CRM Executive (Blended Process)**

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• *Location:** Thane West (Wagle Estate)

• *Experience:** 1\+ Year

• *Qualification:** HSC \& Above

• *Salary:** 22,000 – 25,000 In\-hand

• *Working Days:** 5 Days

• *Shift:** 24×7 Rotational

• *About the Role**
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We are looking for a CRM Executive to handle customer queries through chat, email, and voice support while ensuring excellent customer service and timely issue resolution.

• *Key Responsibilities**
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• Handle customer queries via chat, email, and voice.
• Resolve customer issues and maintain high service standards.
• Update customer interactions in the CRM system.
• Coordinate with internal teams for query resolution.
• Ensure timely follow\-ups and case closures.

• *Desired Candidate Profile**
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• HSC Pass or above.
• Minimum 1 year of recent experience in Chat, Email, Customer Service, or Blended Process.
• Good communication and typing skills.
• Basic knowledge of CRM tools and MS Office.
• Willingness to work in 24×7 rotational shifts.

• *Must Have:** Minimum 1 year of recent experience in Chat, Email, Customer Service, or Blended Process with good communication skills and the ability to work in rotational shifts.

• *Nice to Have:** Experience using CRM tools, BPO background, and good multitasking and customer handling skills.