Customer Support & Operations Executive

• *Job Title: Customer Support \& Operations Executive**

• *Location:** Mumbai

• *Experience:** 1–3 Years

• *Qualification:** Graduate

• *Salary:** Up to 30,000 per month

• *Employment Type:** Full\-Time

• *About the Role**
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We are looking for a tech\-savvy Customer Support \& Operations Executive to deliver exceptional customer service while supporting day\-to\-day business operations. The ideal candidate should have excellent communication skills, be comfortable using CRM systems and productivity tools, and thrive in a fast\-paced D2C environment.

• *Key Responsibilities**
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• Handle inbound and outbound customer calls professionally.
• Resolve customer queries through calls, email, chat, WhatsApp, and support tickets.
• Maintain accurate customer records using CRM and ticketing platforms.
• Coordinate order processing and support daily operational activities.
• Work with Microsoft Office (Excel, Word, Outlook) for reporting and documentation.
• Utilize AI tools (including ChatGPT) to improve response quality and operational efficiency.
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

• *Desired Candidate Profile**
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### **Educational Qualification**

• Graduate in any discipline.

### **Experience**

• 1–3 years of experience in Customer Support, Customer Service, CRM, or Operations.
• Experience in D2C, E\-commerce, Retail, or Consumer Brands will be preferred.

### **Required Skills**

• Excellent verbal and written communication skills.
• Strong knowledge of CRM and ticket management systems.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Tech\-savvy with the ability to quickly learn new software and AI tools.
• Strong problem\-solving, multitasking, and organizational skills.
• High attention to detail with a customer\-first approach.

• *What We Are Looking For**
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• A proactive and ownership\-driven professional.
• Someone passionate about customer experience and operational excellence.
• A quick learner who enjoys working with technology and automation.
• A team player capable of working in a fast\-paced environment.