Bazar Mela invites applications for a Customer Support Executive to oversee all customer communication channels. You will manage inbound and outbound calls, responding professionally to queries via phone, email, chat, and social media. Resolving customer complaints and concerns in a timely and effective manner is a primary duty. Providing accurate information about products, services, orders, and company policies is essential. Maintaining and updating customer records in the CRM system ensures data integrity. Follow-up with customers to confirm issue resolution and satisfaction is required. This role demands strong interpersonal skills, empathy, and the ability to handle diverse customer interactions while upholding the company's commitment to excellent service. You will play a key part in delivering a seamless customer experience.
Bazar Mela · KA, IN