Customer Care Executive

If you are an excellent communicator with solid problem\-solving skills , active listening skills , and a customer\-first attitude, this Customer Care Executive / Customer Support Executive / Telecaller / CSR (Customer Service Representative) role is perfect for you.

Key Responsibilities

Resolve customer complaints , service issues , and product queries promptly and effectively.

Provide accurate information regarding products, services, billing, and order status .

Maintain high standards of customer satisfaction (CSAT) and first call resolution (FCR) .

Escalate unresolved issues to the appropriate department/team lead when necessary.

Update and maintain customer records using CRM software (Salesforce, Zoho, Freshdesk, etc.).

Achieve daily/weekly/monthly KPIs, SLA targets, and call quality benchmarks .

Cross\-sell / up\-sell products or services where applicable.

Follow company policies, scripts, and communication guidelines .

Collaborate with backend teams, technical support, and sales teams for query resolution.

Required Skills (Keywords)

Excellent verbal and written communication skills (English/Hindi/Regional language)

Strong customer service skills and interpersonal skills

Problem\-solving and conflict resolution abilities

Multitasking and time management

Basic computer skills / typing skills / MS Office

Familiarity with CRM tools , helpdesk software , ticketing systems

Voice process / Non\-voice process experience preferred

Ability to work in rotational shifts / night shifts / flexible shifts :

Patience, empathy, and a positive attitude

Prior experience in BPO, call center, telecalling, or customer support is a plus

fresher \-\- part time \- call center fresher \- work from home part time \- back office \- computer operator \- freshers job,back office,12 pass Job\-jaipur

Eligibility Criteria

Minimum qualification :12th Pass / Graduate / Undergraduate

Freshers are welcome to apply

Must have a laptop/desktop, reliable internet connection, and headset (for Work From Home role)

Willingness to work in rotational shifts

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Work Location: In person