Customer Care Executive(Hindi)

• Handle customer queries through phone, email, chat, or support tickets across multiple channels.
• Troubleshoot product or service issues and escalate to the appropriate department when necessary.
• Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
• Deliver timely resolutions that align with your company’s service\-level agreements (SLAs).
• Represent the brand tone and values in every interaction to build trust and retention.
• Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
• Contribute to team quality goals by meeting first\-response targets, CSAT scores, and resolution rates.

Benefits

• Cell phone reimbursement
• Health insurance