Customer Care Executive

About the Role

We are looking for a Customer Care Executive for both Voice and Chat process to handle customer inquiries, resolve issues, and provide an excellent customer experience through phone, email, chat, and social media channels.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries via phone, email, chat, and social media.
• Resolve customer complaints and provide timely solutions.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate complex issues to relevant teams when required.
• Meet defined quality, productivity, and customer satisfaction targets.
• Provide information about products, services, and company policies.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Good problem\-solving and interpersonal skills.
• Basic computer knowledge and typing skills.
• Ability to work in a fast\-paced environment.
• Positive attitude and willingness to learn.

Qualifications

• Graduate12th pass/Diploma.
• Freshers are welcome to apply.
• Prior experience in customer service, BPO, or call center roles is an advantage.

Preferred Skills

• Experience using CRM tools.
• Ability to handle multiple customer interactions simultaneously.
• Knowledge of English and Hindi; additional regional languages are a plus.

Compensation \& Benefits

• Competitive salary and incentives.
• Training and career growth opportunities.
• Employee engagement activities.
• Health and other company benefits as per policy.

• *Interested candidates can share their resume at 9821942179\.**

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Application Question(s)

• are you open for Mohali /Chandigarh /Panchkula or all 3?
• Comfortable with Day/Night or both?

Education

• Higher Secondary(12th Pass) (Preferred)

Language

• English (Preferred)

Work Location: In person