Customer Care Executive – | US Healthcare | 1–3 Years | Night Shift

• **Contact \- Phone Number \- 6379787245 from 12 : 15 PM (NOON) to 9: 30 PM only***
• **Send your resumes at hrindia@opxgl.com***

Customer Care Executive – US Healthcare Voice Process

• *Company:** OPX Global
• *Location:** Saravanampatty, Coimbatore
• Location Link\- https://share.google/fpQXgPAEvERPV84OV*
• *Experience:** 1–3 Years
• *Work Mode:** Work from Office
• *Shift:** Night Shift

Job Summary

OPX Global is hiring **Customer Care Executives** for our **US Healthcare Voice Process**. The role involves handling patient calls, appointment coordination, referrals, follow\-ups, and healthcare\-related queries while maintaining high standards of communication and accuracy.

Key Responsibilities

• Handle **inbound and outbound calls** from patients and healthcare providers.
• Assist patients with **appointment scheduling, reminders, follow\-ups, and general queries**.
• Coordinate incoming and outgoing **patient referrals**.
• Handle and coordinate **faxes, lab reports, prior authorizations, and patient documentation**.
• Update and maintain accurate patient information in **EHR/EMR systems**.
• Review patient information and ensure accurate documentation.
• Coordinate with healthcare professionals and internal teams to resolve patient queries.
• Maintain patient confidentiality and follow healthcare process guidelines.
• Identify and escalate complex issues to the Team Lead when required.
• Meet defined **quality, productivity, and customer service metrics**.

Candidate Profile

• **1–3 years of experience** in US Healthcare / Healthcare BPO / International Voice Process / Customer Care.
• Excellent **English communication skills**; strong US accent is preferred.
• Experience handling international voice calls is an added advantage.
• Basic understanding of **US Healthcare processes and medical terminology** is preferred.
• Experience with **EHR/EMR software** is an added advantage.
• Good typing speed and computer proficiency.
• Customer\-focused with strong listening and problem\-solving skills.
• Ability to work under pressure and handle high\-volume calls.
• Willingness to work in a **US Night Shift**.

Key Skills

• *US Healthcare \| International Voice Process \| Customer Service \| Patient Coordination \| Appointment Scheduling \| Referrals \| EHR/EMR \| Medical Terminology \| US Accent \| Communication Skills**

• *Education:** Any Graduate

• *Employment Type:** Full\-Time \| Work from Office

Pay: Up to ₹30,000\.00 per month

Benefits

• Paid time off

Work Location: In person