Customer Support Executive – US Healthcare | International Voice Process

• *Work Mode : Work From Office / Night shift**

• *Contact : 6379787245 (Call between 12:15 PM noon to 9:45 PM )**

• *Contact Email : athira.k@opxgl.com**

• *Working Days : Monday to Friday**

• *Experience : 1 \-2 yrs**

• *Job Description**

We're hiring a **Junior Healthcare Assistant** for a US Voice Process. You'll support US healthcare providers by managing patient calls, documentation, and EHR data entry. Excellent US\-accent English required.

• *Key Responsibilities**

• Handle inbound patient calls, faxes, and appointment scheduling/reminders
• Review and correct patient progress notes for accuracy
• Coordinate incoming/outgoing patient referrals
• Process faxes, prior authorizations, lab reports, and chart prep
• Maintain confidential patient records in EHR/EMR systems
• Assign billing codes per insurance guidelines
• Document all procedures accurately in patient notes
• Review posted results and flag discrepancies
• Report to Team Lead; collaborate with healthcare staff

• *Required Skills**

• Strong English proficiency (US accent preferred)
• Typing speed: 30\+ WPM
• MS Office \& EHR/EMR familiarity (added advantage)
• Strong attention to detail and data accuracy

• *Preferred**

• Prior back\-office healthcare experience
• Experience working US shifts
• Strong verbal, written, and interpersonal skills
• Ability to work independently, meet deadlines

• *Perks:** As per industry standards

Pay: ₹17,000\.00 \- ₹20,000\.00 per month

Benefits

• Commuter assistance
• Paid time off

Work Location: In person