International Voice Process Junior Executive

Healthcare Assistant – US Voice Process

• *Work Mode : Work From Office / Night shift**

• *Contact : 6379787245 (Call between 12:15 PM noon to 9:45 PM )**

• *Contact Email : athira.k@opxgl.com**

• *Working Days : Monday to Friday**

• *Experience : Fresher / 0–1 year**

• *Job Summary**

Handle US healthcare voice calls and support healthcare providers with patient coordination, documentation, referrals, appointments, faxes, lab reports, and EHR/EMR\-related tasks.

• *Key Responsibilities**

• Handle patient calls and appointment coordination.
• Manage referrals, follow\-ups, and patient inquiries.
• Review and maintain accurate patient records.
• Process faxes, lab reports, prior authorizations, and chart preparation.
• Verify documentation and identify discrepancies.
• Assign and encode billing codes as per guidelines.
• Maintain patient confidentiality and documentation accuracy.
• Coordinate with healthcare professionals for smooth workflow.

• *Key Competencies**

• Excellent English communication; US Accent is an advantage.
• Healthcare back\-office/US voice process experience preferred.
• Knowledge of EHR/EMR and MS Office.
• Typing speed of **30\+ WPM** with accuracy.
• Strong attention to detail and customer service skills.
• Ability to work independently and meet deadlines.

• *Preferred Experien**ce

• Healthcare/medical back\-office experience.
• Prior US shift experience preferred.

• *Perks \& Benefits**

• As per industry standards

Pay: ₹17,000\.00 \- ₹22,000\.00 per month

Benefits

• Commuter assistance
• Paid time off
• Provident Fund

Work Location: In person