Customer Relationship Manager

Kazam EV Tech

Job Title: Customer Relationship Manager

Industry: EV Charging / Mobility Solutions

Employment Type: Full\-time

Role Overview

We are seeking energetic and execution\-oriented Customer Relationship Manager

(CRMs) to support our dealer network across India. As frontline representatives of Kazam,

CRMs will play a vital role in ensuring seamless operations, timely installations, and strong

relationship management at the ground level. This role demands high accountability,

proactive communication, and a customer\-first mindset.

About Kazam

Kazam is a leading provider of EV charging infrastructure and software

solutions in India. We partner with OEMs, dealers, fleet operators, and

end\-users to enable the seamless adoption of electric mobility across the

country. With a growing network of smart chargers, intuitive platform tools, and

a pan\-India service presence, Kazam is powering the shift toward a cleaner,

more sustainable future.

Key Responsibilities

● Act as the on\-ground SPOC for assigned dealers, ensuring smooth daily coordination.

● Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality

standards are met.

● Coordinate with vendors, technicians, and internal teams to resolve field\-level issues and

delays.

● Share real\-time updates on field activity through structured same\-day reporting.

● Capture and escalate customer complaints or service issues for prompt resolution.

● Ensure dealer adherence to Kazam’s processes, SOPs, and device activation workflows.

● Track and support collections follow\-up for pending payments or documentation.

● Promote device\-to\-sales ratio accuracy by coordinating with dealer sales teams.

● Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket

raising).

● Assist in organizing local dealer review meetings or training sessions.

● Collect feedback and relay insights to the KAM/CRM for continuous improvement.

Key Requirements

● 4–6 years of experience in Customer relationship management.

● Experience in Automotive, EV, Mobility, or Dealer\-facing industries is a plus.

● Strong communication skills in Hindi and local regional language; basic English

proficiency.

● Hands\-on attitude with a willingness to travel and be on the field extensively.

● Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.

● Problem\-solving mindset and a strong sense of ownership.

● Comfortable handling multiple tasks and managing diverse stakeholders.

What We Offer

● Ground\-level exposure in India’s fast\-evolving EV ecosystem.

● Opportunity to work with top OEM dealers and field professionals.

● Structured career growth towards KAM/CRM roles.

● Competitive salary and travel reimbursements.

● Collaborative work culture focused on learning and accountability.

Pay: ₹550,000\.00 \- ₹700,000\.00 per year

Benefits

• Food provided
• Provident Fund

Application Question(s)

• What is your Current CTC and Expected CTC ?
• Can you speak Hindi, English and Kannada?
• How many years of experience you have In this field ?

Work Location: In person