Customer Service Agent

Customer Support Executive – Voice \& Non\-Voice Process

• *Company:** TELUS Digital (formerly TELUS International)
• *Location:** Sector 135, Noida, Uttar Pradesh
• *Job Type:** Full\-Time
• *Experience:** Fresher \& Experienced
• *Department:** Customer Experience / Operations

Job Description

TELUS Digital is hiring enthusiastic, customer\-focused individuals for Voice and Non\-Voice Customer Support Executive positions at its Noida Sector 135 location.

We are looking for motivated candidates who have good communication skills, a positive attitude, and a willingness to learn. Both freshers and experienced candidates are welcome to apply.

Candidates will be responsible for assisting customers, resolving their queries, providing accurate information, and ensuring a smooth customer experience.

Key Responsibilities

• *Voice Process:**

• Handle inbound and outbound customer calls professionally.
• Understand customer queries and provide appropriate solutions.
• Resolve customer complaints while maintaining customer satisfaction.
• Maintain professional communication and call\-handling etiquette.
• Follow company policies, quality standards, and process guidelines.

• *Non\-Voice Process:**

• Handle customer queries through chat and email.
• Provide accurate and timely responses to customer requests.
• Maintain proper documentation and update customer information.
• Resolve customer issues through written communication.
• Meet productivity, accuracy, and quality targets.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Minimum qualification: 12th Pass / Graduate (as per process requirements).
• Good verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Ability to work in a rotational shift environment.
• Customer\-focused attitude and problem\-solving skills.
• Comfortable working from the office.

Experience

• Freshers are welcome.
• Candidates with 6 months to 3 years of BPO / Customer Support experience will be preferred for relevant openings.

Salary \& Benefits

• Competitive salary based on experience and interview performance.
• Attractive incentives (where applicable).
• Training and development opportunities.
• Professional working environment.
• Growth opportunities within the organization.

Job Location

TELUS Digital, Sector 135, Noida, Uttar Pradesh.

Contacts for Referrals

9616136039

• *Apply now and start your career with TELUS Digital!**

Pay: ₹18,000\.00 \- ₹35,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person