Ranjitha Tex seeks an International Voice Process Associate for its Tamil Nadu location. This customer-focused role involves handling a high volume of inbound and outbound voice calls with international customers. You will be expected to resolve a wide range of queries, complaints, and requests promptly and accurately, providing clear information on products and services. Maintaining detailed and precise records of all customer interactions in the company's systems is a critical responsibility. The position requires meeting defined quality and performance targets and involves escalating unresolved or complex issues to the relevant specialized teams. Success depends on a professional tone, adherence to company communication protocols, and a commitment to upholding high service standards in every customer engagement.