Ranjitha Tex seeks candidates for an International Voice Process position in Tamil Nadu. The role involves managing inbound and outbound calls from customers in the United States, resolving their queries, complaints, and requests with utmost professionalism. You must provide precise information regarding products and services, accurately logging all interactions in the CRM system. Meeting defined targets for quality, productivity, and customer satisfaction is a key performance indicator. For complex issues, you will be expected to escalate to specialized teams. Required skills include fluent English verbal communication, a neutral or easily understandable accent, strong listening and analytical problem-solving abilities, and basic computer literacy with typing skills. The role inherently requires flexibility to work night shifts aligned with US time zones and a patient, customer-focused attitude. Any graduate or undergraduate candidate is eligible to apply.
Customer Service Associate
Ranjitha tex · Remote