Customer Service Coordinator

CUSTOMER SUPPORT – ECOMMERCE NON\-VOICE

\*\* Qualification: Graduate / Undergraduate

\*\* Experience: Fresher

\*\* Salary: ₹18,000 In\-Hand

\*\* Transport: One\-Way Cab \+ ₹1,400 Travel Allowance

\*\* Shift: Rotational Shifts

\*\* Working: 5 Days

\*\* Weekly Off: 2 Rotational Offs

\*\* Location: New Town, Kolkata

\# JOB DESCRIPTION

Handle customer queries for an Ecommerce process through non\-voice support channels. Understand customer concerns and provide clear, accurate and timely written resolutions.

The role involves supporting customers with order and service\-related queries, documenting interactions appropriately and maintaining professional written communication throughout the customer journey.

Candidates should be comfortable working in a fast\-paced customer\-service environment while maintaining accuracy and quality.

\#\# Key Focus

Written Communication \| Customer Support \| Query Resolution \| Accuracy \| Response Quality \| Customer Experience

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Work Location: In person